Help & Support
Find answers below, or reach out directly — we read every message.
Contact us
Bug reports, feature requests, refund questions, or just feedback — email is the fastest way. We aim to reply within 2 business days.
Email SupportFrequently asked
What is Nocta?
Nocta is an iOS journal app that turns one photo and your selected emotion into a quiet, first-person journal entry written by AI. No typing required, no account needed.
Do I need to create an account?
No. Nocta works without sign-up. Your journal entries live on your device.
Where are my journal entries stored?
All your saved entries and photos are stored locally on your device by default. We do not upload them to our servers. iCloud sync — an optional opt-in feature planned for the paid Basic plan — will let you back up and sync entries through your own iCloud account if you choose to enable it. Until then, you can preserve entries through standard iOS device backups (iCloud Backup or device-to-device migration).
What does Nocta send to the cloud?
Only when you tap "generate", the photo and your selected emotion are sent to our backend and on to our AI provider to produce the journal text. The photo is not stored on our servers after the response is returned. See our Privacy Policy for details.
How do I lock the app with Face ID / Touch ID?
Open Nocta, tap the settings icon in the top right, and enable "App Lock". You'll need to authenticate every time you open the app.
How many journal entries can I create?
The Free plan (available now) allows 10 journal entries per month. Paid plans are coming soon: the Basic plan will allow 1 journal entry per day, and the Premium plan will offer multiple entries per day with additional features.
Can I edit the AI-generated journal?
Yes. Every entry is fully editable. The AI's draft is a starting point — your own words always come first.
Which languages does Nocta support?
English and Japanese. The journal is generated in your selected language; you can switch any time from settings.
How do I manage or cancel my subscription?
Open iOS Settings → tap your Apple ID at the top → Subscriptions → choose Nocta → Cancel. Cancellations take effect at the end of the current billing period.
How do I request a refund?
Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in, and request a refund for your Nocta purchase. If Apple declines, email us and we'll see what we can do.
I switched phones — how do I keep my entries?
Use Apple's standard device-to-device transfer or restore from iCloud backup when you set up your new iPhone. Nocta entries are included in the device backup.
I found a bug or have a feature idea — how do I report it?
Send a quick email to dai2828ehe@gmail.com with a short description, and a screenshot if relevant. The more detail, the better.